What Can I Return?
Any part orders can be returned under the following conditions.
- Any items ordered in error by the customer – i.e. wrong part number, or a wrong part ordered.
In this situation, the customer will be entitled to a refund less a 15% handling charge.
- Any items ordered in error by us – i.e. wrong part number, wrong part sent, item arrived broken.
In this situation, the customer will be entitled to a full refund.
Who is liable for the postage cost?
If you ordered a part in error and need to return it then you, the customer, are liable for the postage costs.
If you received a part in error due to a mistake by us, then Westomatic will be liable for the postage cost and will arrange collection of the part.